Frequently asked questions
Answers to common product and ordering questions.
What products does Onlygo offer?
Badges, keychains, cultural souvenirs, lifestyle accessories, stationery, apparel, acrylic products and promotional merchandise.
Can I order a small customized quantity?
Small-batch inquiries are supported where the selected product permits. The applicable minimum is confirmed per product.
What can be customized?
Options may include artwork, color, shape, finish and packaging, depending on construction.
What is the standard lead time?
Timing depends on the product, customization scope, quantity and destination.
What artwork files should I prepare?
Vector artwork is preferred for logos and shaped products.
Are product documents available?
Request current documentation for the exact item and destination market.
Can I use third-party characters?
Only approved artwork and intellectual property may be used.
Still deciding which product fits?
Share the audience, quantity range, preferred format, destination and target date.